Privacy Policy

Last updated: 11/09/2025

1. Introduction

Cleanpalmy Ltd (Company Number: (9367489) (we, us, our) is committed to protecting your privacy and ensuring the security of your personal information.

This policy sets out how we collect, use, disclose, and protect your personal information. Personal information is information about an identifiable individual (you). We comply with the New Zealand Privacy Act 2020 (the Act) and other applicable privacy laws.

By using our services, our website (cleanpalmy.co.nz), or otherwise providing us with your personal information, you consent to its collection, use, and disclosure in accordance with this policy.

2. Personal Information We Collect

We collect personal information about you to deliver and improve our services. The information we collect may include:

  • Contact Details: Your name, email address, phone number, and postal/billing address.
  • Service Details: Information about the services you request, your property details, access instructions, and any specific requirements.
  • Communication Records: A record of any queries, complaints, or correspondence you have with our staff (e.g., via email, phone, or our website contact form).
  • Financial Information: Information necessary to process payments, such as your bank account details for direct debits or credit card information (which is processed securely by our third-party payment providers).
  • Technical Information: If you use our website, we may collect your IP address, browser type, device information, and website activity (see Section 7 on Cookies).
  • Other Information: Any other information you choose to provide to us.

3. How We Collect Personal Information

We collect information directly from you wherever possible. This happens when you:

  • Contact us to request a quote, book our services, or make an enquiry.
  • Fill out a form on our website or subscribe to our newsletter.
  • Communicate with us via phone, email, or in person.
  • Interact with us on social media (where you have made information public).

We may also collect information from third parties where you have authorised this (e.g., from a property manager acting on your behalf) or from publicly available sources.

4. Why We Use Your Personal Information

We collect and use your personal information for purposes connected with our functions and activities, including to:

  • Verify your identity and process your service requests.
  • Provide, administer, and invoice for our cleaning services.
  • Communicate with you about your bookings, account, or any enquiries.
  • Improve our services, website, and customer experience.
  • Market our services to you (only with your prior consent, which you can opt-out of at any time).
  • Bill you and collect payments owed to us.
  • Protect and/or enforce our legal rights and interests.
  • Comply with our legal obligations.

5. How We Store and Protect Your Information

We are dedicated to keeping your personal information secure. We will take reasonable steps to protect it from loss, unauthorised access, use, modification, or disclosure. These steps include physical security, IT and network security measures, and ensuring our staff are trained on privacy obligations.

We use trusted third-party providers (e.g., for cloud storage, payment processing, and scheduling) to store and process data. We require these providers to adhere to strict confidentiality and security standards. Some of these providers may be based overseas, but we will only use providers that we believe provide adequate protection for your information as required by the Act.

We will not keep your personal information for longer than is necessary for the purposes for which it was collected.

6. Disclosure of Your Personal Information

We value your trust and do not sell, rent, or trade your personal information.

We may disclose your personal information to:

  • Trusted Third-Party Service Providers: Companies that work on our behalf to deliver our services (e.g., IT support, cloud storage providers, payment processors, and mailing houses). These parties are prohibited from using your information for any other purpose.
  • Credit Agencies: For the purpose of conducting credit checks if you apply for commercial credit terms.
  • Legal and Regulatory Authorities: Any person who can require us to supply your personal information (e.g., a government agency or law enforcement body) where required or authorised by law.
  • Any Other Person: Authorised by you or permitted under the Act.

7. Cookies and Our Website

Our website uses cookies and similar digital tracking tools. Cookies are small text files stored on your device that help us understand how you use our site. We use them to:

  • Improve website functionality and your user experience.
  • Analyse site traffic and trends (e.g., using Google Analytics).
  • Deliver targeted advertising (e.g., through Google Ads or Meta platforms) if you have consented to marketing.

You can manage and control cookies through your browser settings. Please note that rejecting all cookies may affect your experience on our website.

8. Your Rights

You have the right to:

  • Access: Ask for a copy of the personal information we hold about you.
  • Correct: Request that we correct any inaccurate or incomplete information we hold about you.
  • Opt-out: Unsubscribe from our marketing communications at any time by using the ‘unsubscribe’ link in our emails or by contacting us.

To exercise any of these rights, please contact our Privacy Officer using the details in Section 10. We may require evidence of your identity before responding to a request.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The updated policy will be posted on our website with a revised “Last Updated” date. Your continued use of our services after any change indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the information we hold about you, please contact our Privacy Officer:

Company – Cleanpalmy Ltd
Email: service@cleanpalmy.co.nz
Post: 49 Tennyson Avenue, Kelvin Grove, Palmerston North

If you are not satisfied with how we have handled your complaint, you have the right to contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz).