Terms and Conditions

Terms and Conditions of Service – Cleanpalmy Ltd

Last Updated: [11/09/2025]

1. Definitions

  • “Company”, “We”, “Us”, “Our” means Cleanpalmy Ltd.
  • “Client”, “You”, “Your” means the person, business, or entity engaging our Services.
  • “Services” means the cleaning and/or related tasks as detailed in the Service Agreement.
  • “Service Agreement” means the written or electronic document provided to the Client specifying the scope, frequency, price, and special instructions for the Services.
  • “Premises” means the Client’s home, office, or other location where the Services are to be performed.

2. Acceptance of Terms
By engaging Cleanpalmy Ltd for Services, whether verbally, in writing, or via electronic acceptance, you agree to be bound by these Terms and Conditions. These terms, together with your Service Agreement, form the entire contract between you and Cleanpalmy Ltd.

3. Services and Client Responsibilities

  • Scope of Work: We will perform the Services as described in your Service Agreement with reasonable skill and care.
  • Access: You must provide us with safe and unobstructed access to the Premises at the agreed-upon day and time. If we are unable to access the Premises, a missed cleaning fee may apply (see Clause 7).
  • Preparation: To allow for efficient cleaning, you agree to ensure the Premises are tidy (e.g., putting away personal items, clothes, and toys) before our team arrives.
  • Safety & Hazards: You must inform us prior to the clean of any potential hazards (e.g., broken glass, slippery surfaces, pet waste, biohazards) or valuable/breakable items requiring special attention. We reserve the right to refuse service if a Premises is deemed unsafe.
  • Pets: For the safety of our staff and your pets, you must secure any pets during the cleaning visit.

4. Pricing and Payment Terms

  • Quotes: Quotes are valid for 30 days and are based on the information provided at the time. The final price will be confirmed in the Service Agreement.
  • Payment Methods: We accept payment via bank transfer (ASB, etc.), or cash as agreed. Credit card payments may incur a surcharge.
  • Invoicing: For one-off cleans, payment is due on the day of service unless otherwise agreed. For regular clients, invoices will be issued weekly/fortnightly/monthly and are due within 7 days of the invoice date.
  • Late Payment: Accounts not paid within the specified term may be charged a late payment fee of 5% per month on the outstanding balance. We reserve the right to suspend or terminate Services for overdue accounts.
  • GST: All prices are in New Zealand Dollars (NZD) and are inclusive of GST (if applicable), unless stated otherwise.

5. Cancellations and Rescheduling

  • Regular Cleans: We require a minimum of 24 hours’ notice for cancellation or rescheduling of a scheduled clean. Cancellations with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the service cost.
  • One-off Cleans: Cancellations for one-off cleans require 48 hours’ notice. Cancellations with less than 48 hours’ notice may incur a fee of up to 100% of the quoted price.
  • Company Cancellation: We reserve the right to reschedule or cancel a service due to illness, staff availability, or unforeseen circumstances (e.g., extreme weather). We will provide as much notice as possible.

6. Satisfaction Guarantee and Complaints

  • We strive for 100% customer satisfaction. If you are not satisfied with any aspect of the clean, you must notify us within 24 hours of the service completion.
  • Please email service@cleanpalmy.co.nz with details and, if possible, photographs of the issue.
  • We will, at our discretion, return to re-clean the area of concern at no extra charge to you. This is your sole remedy for any unsatisfactory service.

7. Liabilities and Limitations

  • Our Liability: While we exercise utmost care, we are not liable for damage that occurs due to:
    • Pre-existing faults or weaknesses in materials, surfaces, or items (e.g., scratched floors, weak cabinet handles).
    • Items not securely placed or that are of sentimental value that we were not made aware of.
    • If we are unable to perform Services due to circumstances beyond our reasonable control (force majeure).
  • Limitation of Liability: Our total liability to you for any claim of loss or damage is limited to the total value of the Services provided in the visit where the incident occurred, or the cost of repairing the damage, whichever is lesser.
  • Client Insurance: It is the Client’s responsibility to ensure their Premises and contents are adequately insured.
  • Our Insurance: Cleanpalmy Ltd holds Public Liability Insurance. Details are available on request.

8. Privacy Act 2020

  • We collect personal information from you (name, address, contact details, payment information) to provide and manage our Services.
  • We will protect your information and will not disclose it to any third party except as necessary to perform the Services (e.g., to our cleaning team) or as required by New Zealand law.
  • You have the right to access and correct any personal information we hold about you.

9. Termination

  • By Client: For regular cleaning contracts, the Client may terminate this agreement by providing at least two (2) weeks’ written notice.
  • By Company: We may terminate this agreement immediately by written notice if:
    • The Client breaches these terms and does not remedy the breach within 7 days of being notified.
    • The Client’s account is overdue.
    • The behaviour of the Client or anyone at the Premises is abusive, threatening, or unsafe towards our staff.

10. Variations

  • Any changes to the scope or frequency of the Services require a written variation to the Service Agreement, which may affect the price.
  • We may update these Terms and Conditions from time to time. The most current version will always be available on our website or provided on request.

11. Governing Law
This agreement is governed by the laws of New Zealand, and both parties submit to the exclusive jurisdiction of the New Zealand courts.